Case Studies

Robin Heal - Director, Wych Cross Nurseries, Small Business Development Consultant

Virtual Assistant Sussex has been working for this client for more than 13 years, and has built up a very trusting and friendly relationship. He works from home but also does a great deal of overseas travel, entrusting his work with us while he is away.

Our Role
Typing up minutes of monthly meetings, invoices, reports, letters, christmas labels etc. Most of his work is returned via email, but sometimes we post the finished documents, saving our client time and hassle.

Client Comment
"Sue has worked for me part time as a secretarial assistant for over 13 years. During all this time I have found her to be efficient and well organised. As my work involves a great deal of overseas travel, Sue's ability to work on her own initiative has been an important asset. She is a highly competent secretary, and is both trustworthy and accurate in all her work"

Phil Edwards - Weald Business Solutions, Business Consultant, specialising in manufacturing

Virtual Assistant Sussex has been working for this client since 2005. He works from home but is often out networking and attending meetings, seminars and exhibitions.

Our Role
Secretary/Admin/Marketing Assistant. We carry out a wide variety of duties including: data input, direct mail, mail shots, proof reading, various forms of marketing (inc help to maintain website), keeping accounts up-to-date, telephone queries, internet research etc.

The role of answering telephone queries ensures that time isn't wasted on 'sales' calls and that he doesn't miss anything important while out of the office. Relieving our client of many of his office admin duties means he has more time to concentrate on his customers and growing his business.

Client Comment
"I have used the services of Virtual Assistant Sussex since setting up in business in 2005. Although a large part of my work is office based there are times when I'm regularly travelling or visiting clients. Sue's assistance to run the office when required is invaluable."

Uckfield Yoga & Alternative Therapy Studio

Virtual Assistant Sussex started working with this client in Spring 2009. She has a busy yoga studio, but needs to attract more business to the other services she offers, however she doesn't have the time required to move the business forward.

Our Role
Virtual Assistant Sussex have been hired to help with a number of projects - re-vamping her logo and website, improve its SEO, contacting colleagues to collect and add more information, add listings and links to directories and appropriate websites, giving advice and ideas, prompting the customer for next course of action etc.

LSL Internet

Virtual Assistant Sussex started working for this client in Spring 2009. He has a database of businesses that he wishes to use to do direct mail campaigns to, but is not happy with his letter writing, and he is doing the campaign by hand.

Our Role
Virtual Assistant Sussex have been hired to compile the direct mail letters for the client. We are also suggesting that he uses mail merge to manage the campaign in future, as this is far less time-consuming in the long run and the spreadsheet created is very easy to add to, as and when required.

Chatterton Office Supplies

Virtual Assistant Sussex started working for this client in Autumn 2009. They used an answering machine to take overflow calls, but this did not always work well.

Our Role
Virtual Assistant Sussex have been hired to take charge of the overflow calls by simply diverting the answer machine to our office phone. Calls consist mainly of orders and enquiries, which are then emailed to head office for immediate action.

Uckfield FM

Sue (Virtual Assistant Sussex) has recently joined the Uckfield FM team on a voluntary basis. They have recently gained their full-time licence and require a dedicated team of volunteers to help wherever possible.

With short notice Sue sourced some free and discounted supplies from local companies and helped to build the "Back For Good" rocket for their float for the Uckfield FM Carnival, which won 1st prize in a competition.

Uckfield Chamber of Commerce.

On a voluntary basis, Sue keeps the new members list and profiles up-to-date on the Uckfield Chamber of Commerce website

Memoirs of a WAAF

Memoirs of a WAAF - book to be published in 2010, written by Daphne Dangerfield, created by Virtual Assistant Sussex.

Virtual Assistant Sussex has been hired to create a book - Memoirs of a WAAF - which we aim to publish in early 2010. Our client wrote diaries and notes during her time in the WAAF from 1942 onwards for about 4 years in total, from which the memoirs are directly taken. Virtual Assistant Sussex has created a website about the book, from which it will be available for purchase.

Our Role
Organising the complete project from typing it all into Word, adding black and white photos where appropriate, creating a website, through to publishing the final book. This is project is still in progress, due to be finished early in 2010.

Sussex Horse Rescue Trust

Our Role
This client hired us to produce over 40 name and information plates on weather-proof boards, to be displayed outside each stable for open days and Gala days.

Mr Park, Hon Treasurer - NADFAS Nutley branch.

Our Role
Yearly accounts. Our client is retired, and lives in Hartfield. He simply requires us to type up his yearly accounts. His work is sent to us by post and he picks them up when finished.

Client Comment
"Since 1999, our annual accounts have been prepared by Edwards Typing Services, the predecessor of Virtual Assistant Sussex. The accounts have always been meticulously produced, on time every year and I have no hesitation in recommending the services of Virtual Assistant Sussex".

Kim Sheard - Furniture Design

Our Role
Our clients hired us to type up their quotes and invoices on a regular basis, dropping them off on their way to/from their workshops in Forest Row and Buxted.

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Case Studies Robin Heal - Director, Wych Cross Nurseries, Small Business Development Consultant Virtual Assistant Sussex has been working for this client for more than 13 years, and has built up a very trusting and friendly relationship. He works from home but also does a great deal of overseas travel, entrusting his work with us while he is away. Our Role Typing up minutes of monthly meetings, invoices, reports, letters, christmas labels etc. Most of his work is returned via email, but sometimes we post the finished documents, saving our client time and hassle. Client Comment "Sue has worked for me part time as a secretarial assistant for over 13 years. During all this time I have found her to be efficient and well organised. As my work involves a great deal of overseas travel, Sue's ability to work on her own initiative has been an important asset. She is a highly competent secretary, and is both trustworthy and accurate in all her work" Phil Edwards - Weald Business Solutions, Business Consultant, specialising in manufacturing Virtual Assistant Sussex has been working for this client since 2005. He works from home but is often out networking and attending meetings, seminars and exhibitions. Our Role Secretary/Admin/Marketing Assistant. We carry out a wide variety of duties including: data input, direct mail, mail shots, proof reading, various forms of marketing (inc help to maintain website), keeping accounts up-to-date, telephone queries, internet research etc. The role of answering telephone queries ensures that time isn't wasted on 'sales' calls and that he doesn't miss anything important while out of the office. Relieving our client of many of his office admin duties means he has more time to concentrate on his customers and growing his business. Client Comment "I have used the services of Virtual Assistant Sussex since setting up in business in 2005. Although a large part of my work is office based there are times when I'm regularly travelling or visiting clients. Sue's assistance to run the office when required is invaluable." Uckfield Yoga & Alternative Therapy Studio Virtual Assistant Sussex started working with this client in Spring 2009. She has a busy yoga studio, but needs to attract more business to the other services she offers, however she doesn't have the time required to move the business forward. Our Role Virtual Assistant Sussex have been hired to help with a number of projects - re-vamping her logo and website, improve its SEO, contacting colleagues to collect and add more information, add listings and links to directories and appropriate websites, giving advice and ideas, prompting the customer for next course of action etc. LSL Internet Virtual Assistant Sussex started working for this client in Spring 2009. He has a database of businesses that he wishes to use to do direct mail campaigns to, but is not happy with his letter writing, and he is doing the campaign by hand. Our Role Virtual Assistant Sussex have been hired to compile the direct mail letters for the client. We are also suggesting that he uses mail merge to manage the campaign in future, as this is far less time-consuming in the long run and the spreadsheet created is very easy to add to, as and when required. Chatterton Office Supplies Virtual Assistant Sussex started working for this client in Autumn 2009. They used an answering machine to take overflow calls, but this did not always work well. Our Role Virtual Assistant Sussex have been hired to take charge of the overflow calls by simply diverting the answer machine to our office phone. Calls consist mainly of orders and enquiries, which are then emailed to head office for immediate action. Uckfield FM Sue (Virtual Assistant Sussex) has recently joined the Uckfield FM team on a voluntary basis. They have recently gained their full-time licence and require a dedicated team of volunteers to help wherever possible. With short notice Sue sourced some free and discounted supplies from local companies and helped to build the "Back For Good" rocket for their float for the Uckfield FM Carnival, which won 1st prize in a competition. Uckfield Chamber of Commerce. On a voluntary basis, Sue keeps the new members list and profiles up-to-date on the Uckfield Chamber of Commerce website Memoirs of a WAAF Memoirs of a WAAF - book to be published in 2010, written by Daphne Dangerfield, created by Virtual Assistant Sussex. Virtual Assistant Sussex has been hired to create a book - Memoirs of a WAAF - which we aim to publish in early 2010. Our client wrote diaries and notes during her time in the WAAF from 1942 onwards for about 4 years in total, from which the memoirs are directly taken. Virtual Assistant Sussex has created a website about the book, from which it will be available for purchase. Our Role Organising the complete project from typing it all into Word, adding black and white photos where appropriate, creating a website, through to publishing the final book. This is project is still in progress, due to be finished early in 2010. Sussex Horse Rescue Trust Our Role This client hired us to produce over 40 name and information plates on weather-proof boards, to be displayed outside each stable for open days and Gala days. Mr Park, Hon Treasurer - NADFAS Nutley branch. Our Role Yearly accounts. Our client is retired, and lives in Hartfield. He simply requires us to type up his yearly accounts. His work is sent to us by post and he picks them up when finished. Client Comment "Since 1999, our annual accounts have been prepared by Edwards Typing Services, the predecessor of Virtual Assistant Sussex. The accounts have always been meticulously produced, on time every year and I have no hesitation in recommending the services of Virtual Assistant Sussex". Kim Sheard - Furniture Design Our Role Our clients hired us to type up their quotes and invoices on a regular basis, dropping them off on their way to/from their workshops in Forest Row and Buxted.
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